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Billing:
Q: When I send you my form,
how do I know that you've received it?
A: During office hours (M-F 10 am - 6 pm), we
will call or e-mail you within 30 minutes of receiving your
e-mail or fax to confirm the order.
Support:
Q: What if I do not like an
item when I receive it?
A: Simply return it in its original packaging
and condition within 7 days from your receipt for an
exchange or refund. Please e-mail for a return authorization
number and instructions. For custom orders, please read the
following Shipping And
Terms, as restrictions may apply.
Quality:
Q: Are Folk Art
Menagerie pieces machine made or done on an assembly line
basis?
A: Absolutely not! Each piece is cut from
recycled pine, painted and fitted by hand in a time- and
energy-intensive process. The finish and texture of each
piece is unique. When you order a Folk Art Menagerie piece
you are getting a unique piece of American folk art.
Availability:
Q: How long until I
get my sculptures?
A: Available pieces are normally sent via UPS
within a day or two of receiving your money order or the
clearance of your check. Custom ordered pieces can take up
to six weeks for delivery. If time is an issue, please order
available pieces.
Shipping:
Q: Who pays for
shipping?
A: You do. All orders are sent UPS. Except for
very large or delicate pieces, which may require a
pre-approved handling charge, shipping costs are based
solely on UPS charges.
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